Common FAQs – Applicable to All Rides

What types of cab services can I book?

You can book:

• Airport Transfers – Airport → City or City → Airport

• Intercity Cabs – Travel from one city to another

• Car Rentals – Hourly/Kilometre packages for local travel

• City Point-to-Point – Travel between two locations within a city, priced as per applicable rental packages

Can I book a cab in advance?

Yes. All ride types can be pre-booked, subject to availability at the selected location and pickup time.

Can I book a cab for someone else?

Yes. You can book for family, friends, employees, guests, or other travellers. Please provide the travelling passenger's correct contact details.

Which vehicle categories are available?

Depending on the location, you may choose from categories such as Hatchback, Sedan, SUV, Premium SUV, or other available categories.

Can I request a specific car?

You can select a vehicle category, but a particular make, model, colour, or registration number cannot normally be guaranteed.

When will I receive driver details?

Driver and vehicle details are normally shared before the scheduled pickup once the vehicle is assigned. For scheduled rides, we aim to share details at least 1 hour before pickup.

What if I don't receive my driver details?

Please contact customer support on +91 8046800969 for assistance.

How can I track my cab?

Where live tracking is available, trip updates and the driver's location/tracking link will be shared through WhatsApp or the booking platform.

What is included in the displayed fare?

The fare includes the cab, driver, and fuel for the booked journey/package. Tolls, parking, airport charges, state taxes, permits, additional kilometres, or waiting charges may be extra unless specifically shown as included while booking.

Why may I have to pay an additional amount after a prepaid ride?

Additional charges may apply for tolls, parking, airport charges, state taxes/permits, extra kilometres, additional waiting time, or customer-requested changes beyond the booked journey.

Why can Prepaid and Pay Later fares be different?

Prepaid bookings may be eligible for exclusive or promotional fares. Therefore, a Prepaid fare may differ from the corresponding Pay Later fare.

What payment options are available?

Depending on the booking platform, payment options may include UPI, Credit Card, Debit Card, Net Banking, supported wallets, and Cash/Pay Later where available.

Can I modify my booking?

Where modification is supported, an Edit/Modify Trip option may be available through your booking page or WhatsApp communication. Changes to pickup, drop, date, time, route, or vehicle may result in a revised fare.

Can I cancel my booking?

Yes. Cancellation is permitted as per the cancellation policy applicable to your particular booking.

What is the cancellation and refund policy?

• Within the free-cancellation window: Eligible for a full refund.

• After the free-cancellation window: Cancellation charges may apply, including up to 100% of the booking amount.

• After the journey has commenced: The booking is generally non-refundable.

The cancellation policy and free-cancellation window displayed at the time of booking will apply to your ride.

How will I receive my refund?

Eligible refunds will be processed to the applicable payment source or refund method communicated during cancellation. Bank/payment gateway processing timelines may apply.

What happens if the cab breaks down?

Contact customer support immediately. We will coordinate with the cab partner and, wherever operationally feasible, assist with a backup/replacement cab or another suitable solution.

How do I get an invoice?

The invoice can be downloaded from the booking/confirmation page or through the trip-completion communication, wherever available.

How can I share feedback or report an issue?

You can use the feedback link shared after your trip or contact our customer support team.

Airport Transfer FAQs

What is an Airport Transfer?

Airport Transfer is a pre-booked cab service between an airport and your home, hotel, office, railway station, or another location in the city.

What Airport Transfer options are available?

You can book:

• City → Airport

• Airport → City

Availability depends on the airport and serviceable location.

When should I schedule my cab to the airport?

Please select a pickup time that provides sufficient time for traffic, airport entry, security, and airline check-in requirements.

Where will my driver meet me at the airport?

Your pickup instructions and designated meeting/pickup point will be shared with your booking or driver details. Pickup locations can vary by airport.

What if my flight is delayed?

For airport-arrival bookings, contact support or modify the trip where the option is available. Waiting time beyond the complimentary period may attract additional charges.

Is there a waiting period at the airport?

Yes. A complimentary waiting period may be provided as per your booking. Waiting charges may apply thereafter.

Are airport parking and airport entry charges included?

Airport parking, entry, pickup, or other airport-specific charges may be additional unless specifically shown as included in your fare.

Intercity Cab FAQs

What is an Intercity Cab?

Intercity Cab is a long-distance cab service for travel between different cities. It is suitable for business travel, vacations, pilgrimages, family journeys, and as an alternative when a train ticket is Waitlisted, RAC, or Cancelled.

What Intercity journey options are available?

Depending on the route, you may choose:

• Home → Destination

• Home → Destination Station

• Departure Station → Destination

• Station → Station

Can I book an Intercity Cab if my train is Waitlisted, RAC, or Cancelled?

Yes. Intercity Cab can be booked as an alternative road journey when your train ticket is Waitlisted, RAC, or Cancelled.

Can a family or group travel together?

Yes. Select a vehicle category suitable for the number of passengers and luggage.

Can I make stops during an Intercity journey?

Short stops may be permitted. Significant route changes, additional kilometres, destination changes, or extended waiting may result in additional charges.

Are tolls and state taxes included?

Tolls, state taxes, permits, and parking may be payable separately unless specifically included in the fare shown during booking.

What happens if the journey exceeds the included kilometres?

Extra-kilometre charges will apply as per the applicable rate for the booked vehicle/package.

Car Rental FAQs

What is a Car Rental?

Car Rental is a chauffeur-driven cab booked for a specified time and kilometre package, such as a fixed number of hours and kilometres.

What can I use a Car Rental for?

Rentals are suitable for:

• Business meetings

• Shopping

• Sightseeing

• Multiple stops

• Events

• Hotel or office visits

• Local travel requiring the cab for an extended period

How is a Car Rental charged?

You select an available hour/km package while booking. The fare is based on that package.

What happens if I exceed the booked hours or kilometres?

Additional kilometre and/or additional hourly charges will apply according to the rates applicable to your selected package.

Can I make multiple stops?

Yes. You can generally make multiple stops during the booked rental period, subject to the time and kilometre limits of your package.

Can I change my route during a rental?

Yes, within the service area and package conditions. Additional kilometres, hours, tolls, parking, or other applicable charges may be payable separately.

City Point-to-Point FAQs

What is a City Point-to-Point ride?

City Point-to-Point allows you to travel from one location to another within the same city using a pre-booked chauffeur-driven cab.

How is a City Point-to-Point ride charged?

City Point-to-Point rides are priced using the applicable Car Rental package/rates rather than an on-demand taxi meter.

Why is a City Point-to-Point ride charged as a rental?

The service is a pre-booked chauffeur-driven cab and is fulfilled using available local rental packages. Therefore, the applicable rental package determines the fare.

Can I make stops during a City Point-to-Point ride?

Short stops may be possible, but additional waiting time, kilometres, or significant route changes may result in additional charges.

Is the cab available to me after reaching my destination?

A Point-to-Point booking ends when you reach the booked destination. If you require the vehicle for multiple stops or for a longer duration, selecting a Car Rental package is recommended.

Support, Feedback & Lost Items

How can I contact customer support?

Customer support is available before, during, and after your journey.

Call: +91 8046800969
Email: care@bookairportcab.com

Where can I report an issue with my ride or driver?

Contact customer support for any issue relating to your driver, vehicle, pickup, fare, additional charges, or journey. Our team will review the concern and assist with an appropriate resolution.

How can I share feedback?

A feedback link may be shared through WhatsApp after trip completion. You can also write to care@bookairportcab.com.

What if I leave something in the cab?

Contact customer support as soon as possible. We will coordinate with the driver/cab partner to assist in locating and recovering your belongings wherever feasible.