Booking & Payment

Q: How do I book an affordable cab online?
A: Use Indigo Cabs to compare competitive rates from multiple providers. You can also apply promo codes for additional discounts via website or app.

Q: Do I need to register to book a cab?
A: No, you can book a cab as a guest without signing up.

Q: How do I book a cab online?
A: Visit https://www.goindigo.in/cabs, search for cabs based on your preferences and car type, select your provider, review, and confirm your booking. Sign up to access special offers and use coupon codes.

Q: What payment methods are accepted?
A: We accept UPI (Google Pay, PhonePe), Credit/Debit Cards, Net Banking, digital wallets like Paytm and Amazon Pay, as well as cash payments.

Q: Can I book a cab without a credit card or net banking?
A: Yes, payments via UPI or digital wallets are available, so credit cards are not mandatory.

Q: How do I confirm my booking?
A: Pay a small advance online (usually up to 25% of the base fare). The remaining balance can be paid online before your trip or in cash to the driver after your ride.

Q: How do I confirm my booking, and what if I don’t receive confirmation?
A: After booking, you will get confirmation via WhatsApp and email. Check spam or junk folders if you don't see it. If no confirmation arrives within 10 minutes, contact support at 08046800969 or care@bookairportcab.com.

Q: What if my booking is not confirmed but payment was deducted?
A: In such cases, after verification, your payment will be refunded within 5-7 working days. If you do not get a status update or refund within 2-3 hours, please contact support.

Fare & Charges

Q: How is the total fare calculated for intercity (outstation) trips?
A: The fare typically includes a fixed distance. Additional charges such as tolls, taxes, waiting time, extra kilometers, night fees, airport fees, and parking may apply separately.

Q: How is the fare determined for local cab services?
A: Local cabs offer hourly packages (e.g., 4 hours/40 km, 8 hours/80 km). Extra time or kilometers beyond the package are charged additionally.

Q: Are tolls or parking fees extra?
A: Yes, tolls and parking fees are charged separately.

Q: Why might I need to pay extra cash after a prepaid ride?
A: Extra cash may be required for tolls, parking, or other additional charges not included in the prepaid fare.

Q: Why is a pay-later ride costlier than a prepaid ride?
A: Prepaid rides often come with exclusive discounts that are not available for pay-later bookings.

Q: Is there a waiting fee?
A: No waiting charges apply for the first 15 minutes after the scheduled pickup time.

Q: Does the cab booking include GST, and how do I get the GST invoice?
A: IndiGo does not provide GST invoices for cab bookings. You can obtain your GST invoice directly from Mojoboxx (Bookairportcab) cab partners

Q: I can’t find my booking in my account; what should I do?
A: If you booked without logging in, your booking won't appear in your account. Check your email confirmation instead.

Q: How do I cancel a booking and what are the charges?
A: Log in to the website, go to “My Bookings,” and cancel your ride there. Cancellation charges (if any) will be deducted from your payment, with the remainder refunded.

Ride & Driver Information

Q: When will I receive my driver’s details?
A: Driver details are shared approximately 20 minutes before your pickup time.

Q: How can I track my ride?
A: You will receive WhatsApp updates along with a live location tracking link.

Q: What should I do if I don’t get driver details 20 minutes before pickup?
A: Please contact our helpline at 08046800969 for assistance.

Q: Can I request a specific type of car?
A: Yes, you can select from hatchback, sedan, or SUV options when booking.

Q: What if the vehicle breaks down?
A: We will coordinate with the service provider to arrange a replacement cab promptly.

Cancellation & Refunds

Q: What is the cancellation policy?
A: Cancellation policies vary by provider and are displayed alongside fare quotes. You won’t be charged if you cancel at least 15 minutes before pickup. No refunds are given after boarding.

Q: Will I get a refund if I cancel before my ride?
A: Yes, a full refund is provided if cancellation occurs 15 minutes before the scheduled pickup time.

Q: How and when will I receive my refund after cancellation?
A: Refunds are processed within 5-7 working days to the original payment method. Processing times may vary depending on the provider and your bank.

Service Coverage & Support

Q: In which cities is the service available?
A: We operate in over 200 locations, including Delhi, Mumbai, Bangalore, Chennai, Pune, Kolkata, Hyderabad, Goa, Jaipur, Varanasi, Amritsar, Patna, and more.

Q: How can I provide feedback?
A: You can share your feedback via the WhatsApp link sent after your trip or by emailing care@bookairportcab.com.

Q: How do I get an invoice for my trip?
A: Invoices can be downloaded from your booking confirmation page or the trip completion message.

Q: What if my event is delayed and I arrive late?
A: Drivers wait 15 minutes without any extra charge. Waiting fees apply beyond this time.

Q: What if the cab doesn’t show up?
A: We guarantee a full refund immediately if your cab fails to arrive.

Q: Who can I contact if I have issues with refunds or booking?
A: Our customer support is available 24/7 at 08046800969 or via email at care@bookairportcab.com.

For help, call our helpline: 08046800969